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| Cylinder/Valve Rental Charges |
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Helium (L range) cylinders and helium filling valves are the property of Planet Balloon Ltd. When you purchase Helium (L range) you are purchasing the gas, not the cylinder. It is prohibited to resell, refill or dispose of the cylinders and they must be returned to Planet Balloon Ltd. If Helium (L range) cylinders are kept for over 1 month, a cylinder rental will be charged to the customer.
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| Cylinder / Filling Valve Damage |
| If on collection of the cylinder/helium filling valve there is damage to either, which renders it/them unusable, the customer will be charged for repairs or replacement. General wear and tear is accepted. |
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| Buying Products |
To order a product from Planet Balloon Ltd follow the on-line ordering procedure. Products, prices, payment methods and delivery charges are displayed on this website.
The price on the website at the time of the order is the price in force at that time. Prices include VAT. Delivery charges are not included in the price and are calculated on the weight of the items ordered. When ordering online, payment method will be dependent on the product ordered and delivery address.
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Delivery |
| Any Specified Delivery dates are Estimates Only. Planet Balloon cannot be held responsible for failure to meet these estimated delivery dates. |
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| Damaged or Faulty |
In the unfortunate event of an item being damaged or faulty which in your opinion is due to a manufacturing error please return the item immediately for our inspection. Please quote your order number with the returned product and inform us by email that the items have been sent. We recommend sending the items by Recorded Delivery or another method which provides proof of posting. If the items are not received by us and you have no proof of postage, we will not be able to offer any refund or dispatch replacement items.
Please note: We may have to return the item to the manufacturer for inspection. Items deemed to be a manufacturing fault will be replaced free of charge. |
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| Returns |
You are covered under the Distance Selling Regulations laid out by the Office of Fair Trading.
If you change your mind about the items simply return them to us in perfect, un-opened, re-saleable condition within 7 days and we will refund the cost of the product(s) in full. Delivery charges are NOT refundable and returns must be at your own Expense. Please note we cannot offer refunds on printed balloons or any gas ( Helium) cylinders/tanks. If you wish to cancel your order prior to dispatch we will give a full refund. However, if your order has already been prepared for dispatch there will be a charge for the cost of packing and administration.
For returns, we advise that you use the Post Office Parcel service with appropriate insurance, for parcels valued over £20 or if the parcel is valued below £20 obtain a proof of postage certificate. If you choose to refuse the delivery from our courier there will be an additional charge for the goods to be returned to us and this will then be passed on to yourselves. * We recommend you accept the goods and return via parcel force to minimise the charges.
Planet Balloon is not liable for returned parcels in transit, in the event of any claim it is the sender who is responsible for processing the claim. |
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| Stock Levels |
Planet Balloon endeavour to keep a full selection of all stock, but this is not always possible. Should you order an item that is out of stock or unavailable we will advise you and may recommend an alternative. Any substitute item supplied that is not satisfactory can be returned.
Should you wish to order an item that is not listed in the online shop, please feel free to contact us directly and request the item.
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| Online Materials and Information |
| You may not modify, copy, upload, transmit or distribute material or information on or downloaded from our web site. This includes images, text, code or software without our written consent.
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| Modifications to Website |
We may change the content of our website from time to time. We may remove, change, suspend or discontinue any part of it. Any new content added will be subject to these terms and conditions.
We strive to ensure all the information on our website is accurate, however we are human and there may be mistakes, typographical errors or other inaccuracies. If you spot any, please do let us know. |
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| Liability |
We can promise that we have the right to sell any goods on our website to you. They will be of the standard described on the website and be of good enough quality for the purpose for which they are intended. We cannot take responsibility for incorrect use of the item, such as loss of gas due to errors in connecting the regulator or loss of helium when inflating balloons. We accept no liability for any harm or damage that comes from using our products if used irresponsibly or incorrectly. If any of our products are being used or handled by children, responsibility lies with the adults responsible for the child or children. Any instructions given by us, or third parties working on our behalf, should be strictly adhered to. Safety should be taken very seriously.
We cannot accept liability for any indirect or consequential loss, damage, or for any loss of data, profit, revenue or business (whether direct or indirect) however caused, even if foreseeable.
If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site. We cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection or viruses and/or other code that has contaminating or destructive properties. You are responsible for putting relevant protection in place on your own computer systems such as anti-virus software.
The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law. |
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| PRIVACY POLICY |
| Planet Balloon Ltd guarantees that our employees and agents (HSBC Secure epayments) will at all times comply with the provisions of the Data Protection Act 1998 in relation to data received from you and will only process personal data received from you where necessary to fulfil our obligations under this contract. |
| What it covers |
| This policy covers the treatment of personally identifiable information (personal data) that we collect when you use our website (www.planetballoon.co.uk). Links within this domain to other web sites are not covered by this policy and we have no liability or responsibility for any content on such sites. |
| Information Collection |
You can visit our site and use many of the services without telling us who you are or giving us any personal data. Cookies may be used on some interactive pages to provide additional functionality or when it is totally necessary to maintain a unique ‘id.’ on your browser whilst you use those pages. Cookies are used on this shopping site in order to keep track of the contents of your shopping basket once you have selected an item. A cookie is also stored on your computer with your name and address, so that you do not have to enter it all again the next time you use the Planet Balloon website. This is normal practice on shopping sites.
It is only when you complete a form that requests personal data or email that you can be identified. When completing forms you may be asked for a variety of personal data such as name, address, postcode etc. We automatically receive and record information on server logs from your Browser. Planet Balloon only monitors the IP addresses of visitors to assess which pages are the most popular. These IP addresses are not linked to any personal data so all visitors to our site remain anonymous. |
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| Information Use |
Where you voluntarily choose to give us your personal details the personal data you give will be used exclusively for providing you with the information or service you have requested. For example the collection of name and address, telephone number and email address enables us to dispatch the goods to you and contact you if there is any problem with dispatch or payment.
We do not store credit card information. Your credit card details are handled directly by HSBC. That information does not come to us at all. |
| Information Sharing and Disclosure |
| We will not sell or rent your personal data to anyone. We will only send personal data about you to other organisations when we have your consent. This is only necessary when we need to share your information in order to provide the information or service requested. However, we may disclose your personal data where we are required to do so by law or a court order. |
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| Security |
| While we strive to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. |
| Policy Changes |
| By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page and you should refer back to this policy each time you visit our site. |
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| Summary of terms |
Browser:
The program running on your computer which you use
to locate and display Web pages.
The most popular ones are Microsoft Internet Explorer
and Firefox.
Cookie: A small piece of information stored on your
computer by the website. Most shopping cart websites use cookies to keep track
of the content of your shopping cart and to store your name and address for future
visits.
IP (Internet Protocol): The technical standard which
allows data to be transmitted between two computers on the internet.
IP address: The address which identifies each computer
on the internet. The format looks like: 198.184.98.9
Web Server: A remote computer which stores websites
and their supporting data. |
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