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| Ordering Goods |
How do I place an order ? |
Orders may be placed by Internet
or Telephone.
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| Web address: |
www.planetballoon.co.uk |
Email :
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sales@planetballoon.co.uk
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Telephone:
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0844 412 9980
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| Postal Address: |
Planet Balloon, Little Spinney, Mount Avenue, Shenfield, Essex, CM13 2PB |
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| Payment for Goods |
How do I pay for Goods ? |
We accept payment by credit/debit card or cheque
Debit/Credit cards : We accept Visa, MasterCard, Switch/Maestro,
Solo, Electron, American Express.
Cheques are to be made payable to Planet Balloon. |
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| Delivery of Goods |
How are my goods delivered ? |
Method of delivery is dependent on the products ordered and your location in the UK. We use 3 methods of delivery.
1) We use Royal Mail Recorded Delivery which will be delivered with your normal mail. A signature is required on delivery. This is used for smaller items for delivery UK wide.
2) We use a courier who delivers the day after dispatch, leaving a card if there is no-one in. They will require a signature on delivery unless instructed otherwise. It is therefore important to provide us with a manned address for delivery or specific instructions of where items should be left if no one is there. If Planet Balloon are asked to leave the goods in a designated place and no signature is gained, Planet Balloon is not liable for any products that are lost or stolen after this point. Party goods including disposable helium cylinders are usually dispatched by courier. Orders received before 12pm Monday to Thursday (except Bank Holidays) will normally be despatched on the same day for next day delivery.
3) We have certain goods dispatched direct from the manufacturer. For these items delivery is usually within 48hrs of receipt of order.
If you wish to guarantee next day delivery please contact us directly on 0844
412 9980 (local rate).
If for any reason an item is out of stock or unavailable, we will notify you by phone or email, and give an estimate of the time delay. If you wish to cancel the order as a result, you are perfectly able to do so, but you must tell us within 24 hours of us contacting you.
Should your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending the goods out a second time. |
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| Postage and Packing Charges? |
How much is postage and packing ? |
Our delivery / postage and packing charges work on a sliding scale which is designed to work on approximate weight - the heavier an item or items are, the more it will cost for delivery. The postage you will be charged on an order can be viewed in the shopping basket.
If you would like to make special arrangements for delivery please contact us directly.
Postage rates:
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Quantity |
Price (inc VAT) |
Balloon
Time
Party Packs™ |
1 item
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£7.95 |
| More
than 1 item |
Price will be calculated at time of order.
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| Balloons & Accessories |
Up to £20 worth.
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£2.95 |
| Over £20. |
Price will be calculated at time of order.
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We do our best to deliver the goods to the correct address, however we cannot be held responsible for incorrect or incomplete information supplied by the customer. If goods are delayed due to this information being incorrect or incomplete, we are unable to offer any refund. Always ensure you supply us with a correct, complete delivery address including postcode. |
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| Balloons |
| Balloon Float Times |
How long do helium inflated latex balloons last ? |
Latex balloons have a float time of approximately 5 - 7 hours.
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How long do helium inflated foil balloons last ? |
Foil balloons have a float time of approximately 5 - 8 days.
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How many balloons can I inflate with the cylinder I have bought ? |
| That will depend on the cylinder size and the size and shape of balloon you have. Please refer to the chart on the Helium page for approximate number of balloons each cylinder will inflate. |
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| Helium |
| Helium Cylinder Rental Info |
How long can I keep the helium cylinder ? |
The disposable helium cylinders (Balloon Time) are yours to keep. We do not collect these cylinders.
You can keep the Helium (L range) cylinder for as long as you like. Rental of the cylinder is free for the first month. If you want to keep the helium (L range) cylinder for longer, there is a £ 8.00 per month cylinder rental charge.
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How do I arrange collection of the L range of helium cylinders ? |
At time of order a collection date for the cylinder and inflator valve will be organised and rental charges will be calculated. Any cylinders that are unable to be collected or are not returned within the agreed period will incur a charge to cover the replacement of the cylinder and helium inflator valve.
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| Helium Inflator Valve Info |
Do
I get an inflator valve with my helium cylinder ? |
The disposable cylinders come complete with a inflator valve. For the L range helium helium cylinders you get a inflator valve free of charge for the first week. If you wish to keep the valve for longer then there is a £6 per week rental charge for the inflator valve.
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How do I attach the inflator valve to the L range of Helium Cylinders ? |
| 1 |
Rip off the plastic cap from the cylinder valve. |
| 2 |
Screw the balloon filling adaptor firmly onto cylinder valve outlet. The adaptor is designed to be screwed tight by hand. |
| 3 |
Open the cylinder valve by turning the hand-operated valve slowly anticlockwise. |
| 4 |
Put the neck of the balloon over the rubber nozzle, hold the balloon
firmly, gently bend the rubber nozzle downwards to inflate balloon and release when desired size reached.
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| 5 |
Close the cylinder valve when balloon filling is completed by turning hand wheel clockwise. Then purge remaining pressure from the adaptor by bending rubber nozzle or pushing cone as stated above. |
| 6 |
Unscrew the adaptor and return it with the cylinder. |
| N.B. If gas leaks from any part of equipment, do not attempt to rectify the fault, but inform Planet Balloon. |
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| Disposable Cylinders |
What do I do with the empty disposable helium cylinder ? |
Balloon Time tanks are fully recyclable. After removing the easy-fill nozzle from the empty cylinder, take the tank to your local council recycling centre or place with your household recycling. Instructions for preparing the cylinder for disposal or recycling are located on the Balloon Time package and helium tank.
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Can I get the disposable helium cylinder refilled ? |
Balloon Time tanks cannot be refilled. These tanks are designed to be non-refillable. Attempting to refill can cause injury or death.
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